Expéditions et retours

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6. Order

6.1 Steps of conclusion of the contract of sale on line The Consumer selects the Products he wishes to buy and can access at any time the summary of his Order.

The summary of the Order lists the Product (s) selected by the Consumer (s), and includes ancillary costs such as logistics and delivery prices in addition to the price of the Order Product (s).

The Consumer has the opportunity to modify his Order and correct any errors before proceeding to the acceptance of his Order. After having access to the summary of his Order, the Consumer confirms the acceptance of his Order by checking the validation box of the GTC, then clicking on the validation icon of the Order.

The mention '' Order with payment obligation '' or similar mention, appears next to the order validation icon to ensure that the Consumer explicitly recognizes his obligation to pay the Order. After acceptance of the GTCS and validation of the Order with payment obligation, the contract is validly concluded between the Company and the Consumer and binds them irrevocably. After the validation of his Order and in order to proceed to the payment, the Consumer enters the coordinates to which he wishes to obtain the Product (s) ordered (s), and billing if they are different.

The delivery process of the Product (s) is described in article 10 of these Terms and Conditions. The Consumer validates his / her delivery and billing details, if necessary by ticking on the validation of the coordinates box. The Company then sends a confirmation of Order by email, including the elements of the summary of the Order and the delivery addresses and if applicable billing information. After validating his delivery details and billing if necessary, the Consumer proceeds to the payment of his Order according to the terms specified in article 9 of these Terms and Conditions.

It is the responsibility of the Consumer to provide accurate and precise information when placing an Order. This information must be such as to enable the seller and the carrier to perform their obligations under the best conditions.

This includes not only the Consumer's email address, his complete delivery address, his name, his first name, his telephone number. The Company is released from all liability in the event of an error in the seizure or partial or incomplete seizure by the Consumer.

6.2 Change of Order Any modification of the Order by the Consumer after payment of the Order is subject to the acceptance of the seller and the availability of the requested products.

The modification request can be taken into account only before the order preparation. The preparation time is generally 48 (forty-eight) hours, but it may be shorter and no guarantee can be given to the Consumer on this delay. The Company is not obliged to take into account a late modification request (received after the Order has been prepared).

6.3 Order Validation The Company reserves the right to refuse any Order for legitimate reasons. For example, the Company reserves the right to refuse any Order from a Consumer with whom there is a dispute (in progress, not covered by a definitive solution). In case of refusal, the Consumer is fully refunded within a reasonable time, and in any case less than 30 (thirty) days.

6.4 Unavailability of ordered products In case of unavailability of one or more products on an Order, the Company informs the Consumer within a reasonable time and offers a product of a quality and an equivalent price. If the Consumer wishes, it can be refunded.

7. Contract

7.1 Conclusion The sales contract is formed at the double click of the Consumer to validate the Order. 7.2 Resolution The contract may be resolved by the Company in the following cases:

- Refusal of the Consumer to take delivery of the products ordered,

- Return to the sender of the package due to the inaccuracy of the information provided,

- Non-payment of the price (without prejudice to possible lawsuits against the Consumer).

In all the cases mentioned, other than the legal right of retraction, the amount of the possible installments paid remains acquired with the seller as compensation.

8. Retraction As of receipt of the products,

the Consumer has a statutory withdrawal period of 14 (fourteen) days without having to justify or pay a penalty. Any return costs are the responsibility of the Consumer. To exercise this right, the Consumer must complete and send the withdrawal form.

Following this request, the Consumer is assigned a label with a return number.

The Consumer returns the products without excessive delay, if he wishes it accompanied by the label communicated with the number of return in order to facilitate the processing of his request, with the Company:

LA BOUTIQUE DU DINOSAURE

31 chemin de Saint Lary

65170 Vielle Aure

France

The Consumer is invited to indicate the reason for return / withdrawal, in order to help the Company improve its service.

In the event of withdrawal of the Consumer, the refund of the Product (s) which has (have) been the subject of the right of withdrawal is made by the Company by the same means of payment as that used for the initial transaction. In any case, this refund will not incur any costs for the Consumer.

The Consumer is refunded within 14 (fourteen) days of the date of receipt of the products, provided that the Products have arrived at the Company in their original packaging, complete, in perfect condition, with their label, unopened used, accompanied by the original invoice and the return slip. A return that shows that one of these criteria is not met will not be accepted and the product will be returned to the Consumer.

The risks associated with the return of a product weigh on the Consumer. It is his responsibility to take all necessary measures to secure his return (packaging, protection). In the event of a shipment delivered without a signature not received by the Company, it is the responsibility of the Consumer to provide proof of the shipment of the product.

Without this proof no refund can be made. There will be no refund if the returned product has not arrived at the Company.

Therefore, it is strongly recommended that Consumers who want to make a return request a delivery by registered mail with a declaration of the value of the product and insurance, and a delivery against signature.

The proof of delivery is then constituted by the affixing of the seal of the company THE BOUTIQUE DU DINOSAURE on the voucher of recommendation or by the signature of the person in charge of the returns.

10. Delivery

10.1 Delivery of Products

The Company undertakes to deliver the products to its carrier within a maximum of 2 (two) days, worked after receipt of full payment of the Order.

Late delivery can not give rise to the payment or the claim for compensation to the seller in the event that such a delay is either attributable to the Consumer, or to a case of force majeure.

The Consumer is informed by email, when his Order is ready, of his shipment. The Ordered Product (s) is (are) delivered to the delivery address indicated by the Consumer when ordering under the conditions specified in Article 6.1 of these Terms.

The Consumer must ensure that the information communicated referred to in Article 6.1 and mentioned in the confirmation email is correct, and that it remains so until the complete delivery of the Product (s) ordered. The Consumer undertakes to inform The Company of any change in billing and / or delivery details that may occur between the Order and the delivery, by sending, without delay, an email to the email address Consumer Service.

Failing this, in case of delay and / or error of delivery, the Consumer can not in any case engage the responsibility of the Company in the event of a delivery default, and the Consumer Service of the Company will contact the Consumer for a second delivery. at the expense of the Consumer.

LA BOUTIQUE DU DINOSAURE will not be responsible either if the non receipt of the Products is due to the fact of a third outside of its intervention or in the event of theft.

Consumers who accept a product without expressing reservations to the carrier accept it as is. He is then deprived of any possibility of making a claim regarding the delivery.

In case of deterioration or partial loss of the product, the Consumer must imperatively formulate upon receipt of products reserves on the delivery note, a duplicate is sent to the professional seller and, within 3 (three) days of receipt, notify these reservations to the carrier by registered letter with acknowledgment of receipt.

If the product does not conform to the Order, the Consumer must address a claim to the professional seller to obtain the replacement of the product or possibly the resolution of the sale.

The use of "free shipping" entitles the Company to group products once the entire order is in stock. No products can be shipped before.

10.2 Delivery of gift vouchers

The gift certificate (s) offered on the Site may be delivered to Metropolitan France only.

The Consumer is informed by email, when his Order is ready, of his shipment. The order (s) gift (s) ordered (s) is (are) delivered to the delivery address indicated by the Consumer when placing his Order under the conditions specified in Article 6.1 of these Terms.

The Consumer must ensure that the information provided referred to in article 6.1 of these Terms and Conditions is correct, and that they remain so until the complete delivery of the gift certificate (s) ordered. The Consumer undertakes to inform The Company of any change in billing and / or delivery details that may occur between the Order and the delivery, by sending, without delay, an email to the email address Consumer Service. Failing this, in case of delay and / or error of delivery, the Consumer can not in any case engage the responsibility of the Company in the event of a delivery default, and the Consumer Service of the Company will contact the Consumer for a second delivery. at the expense of the Consumer.

The Company will also not be liable if the non receipt of the gift check (s) is due to the fact of a third party outside its intervention or in case of theft.

The Consumer may follow the delivery of his Order by contacting the Consumer Service whose contact address appears in the article of these Terms.

11. Consumer Service

For any request for information, clarification or for any claim, the Consumer must contact, as a priority, the Consumer Service of the Company, to enable the latter to try to find a solution to the problem.

The Consumer Service of the Company is open from Monday to Friday from 13h to 16h, using the following coordinates:

  • phone (non surtaxé) : +33 (0)6 44 83 24 52
  • Email : laeboutiquedudinosaure@gmail.com
  • Adress : LA BOUTIQUE DU DINOSAURE , 31 chemin de Saint Lary 65170 Vielle Aure - France

12. Obligations of the Consumer

The Consumer agrees to comply with the terms of these Terms. The Consumer agrees to use the Site and the Products in accordance with the instructions of the Company. The Consumer agrees that he uses the Site only for his personal use, in accordance with these GCS. In this respect, the Consumer agrees to abstain:

  • Use the Site in any way illegal, for any unlawful purpose or in any way inconsistent with these TOS.
  • To sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the content contained on the Site or decompile, reverse engineer, disassemble, modify, display in readable form by the Consumer, attempt to discover any source code or use any software activating or comprising all or part of the Site.
  • Attempt to gain unauthorized access to the Site's computer system or engage in any disruptive activity, decreasing the quality or interfering with performance or impairing the functionality of the Site.
  • Use the Site for abusive purposes by intentionally introducing viruses or any other malicious program and attempting to gain unauthorized access to the Site.
  • To infringe the intellectual property rights of the Company and / or resell or attempt to resell the Products to third parties.
  • To denigrate the Site and / or the Products as well as the Company on social networks and any other means of communication.

If, for any reason, the Company considers that the Consumer does not comply with these Terms, the Company may at any time, and at its sole discretion, remove access to the Site and take any measures including any civil and criminal proceedings to against him.

13. Legal guarantees

All Products offered by the Company are subject to the legal guarantee of conformity provided for by law, and in particular articles L.217-4, L.217-5 and L.217-12 of the Consumer Code, and to the guarantee of hidden defects provided for by articles 1641 and 1648, first paragraph, of the Civil Code:

Article L.217-4 of the Consumer Code: '' The Company delivers a good in accordance with the contract and is liable for any lack of conformity existing at the time of deliveryIl répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ‘’.

Article L.217-5 of the Consumer Code: '' The property conforms to the contract:

1 ° If it is fit for the customary use of a similar good and, where applicable: - if it corresponds to the description given by the Company and has the qualities that it has presented to the buyer in the form of a sample or a model; - if it has the qualities that a buyer can legitimately expect given the public statements made by the Company, the producer or his representative,

2 ° Or if it has the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and the latter has accepted ''.

Article L.217-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the property."

Article 1641 of the Civil Code: "The Company is bound by the guarantee for reasons of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish so much this use that the buyer does not would not have bought, or would have given a lower price, if he had known them. "

Article 1648 of the Civil Code, first paragraph: "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect."

If a Consumer considers that he has received a Product that he considers defective or non-compliant, he must contact the Company, as soon as possible after the receipt of the Order, to the following email address: laeboutiquedudinosaure @ gmail. com, or by registered mail with acknowledgment of receipt to the following address: LA BOUTIQUE DU DINOSAURE, 31 Saint Lary Road 65170 Vielle Aure, specifying the defect or non-compliance in question.

The products covered by the warranties must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the Consumer Service of LA BOUTIQUE DU DINOSAURE.

It will be up to the Consumer to provide any justification for the designation of apparent defects and / or anomalies noted. The Consumer must allow the Company any facility to proceed to the detection of these defects or nonconformities and to remedy it if necessary. He will refrain from intervening himself or involving a third party for this purpose.

If the defects and / or anomalies are confirmed by the Company, it will then send the Consumer his instructions on how to proceed after having taken cognizance of the complaint thus formulated and, if necessary, will proceed to the replacement of the Product of which the Company would have been obliged to note the lack of conformity, or the defect.

In the event that the exchange of the Product is impossible, the Company will be required to reimburse the Consumer within fourteen days of receipt of the Product. The refund will be made on a proposal of the Company by credit on the bank account of the Consumer.